FREQUENTLY ASKED QUESTIONS
Everything you need to know before traveling with Easygo Travel.
Find quick answers about our bookings, tour packages, golf trips, transportation, tickets, hotels, visa assistance, and other travel services.
1. How do I book with Easygo Travel?
Simply contact our Customer Service team through WhatsApp or our official contact channels. Let us know your destination, travel dates, number of guests, and preferred services. Our team will prepare a suitable itinerary and quotation for you.
2. Can I customize my travel package?
Yes! Most of our packages can be customized according to your travel dates, group size, budget, preferred hotel, activities, transportation, golf courses, and other requirements.
3. What services does Easygo Travel provide?
We provide a wide range of travel services, including tour packages, golf packages, hotel reservations, ferry & flight tickets, transportation, car rental, visa assistance, corporate trips, group travel, and customized travel arrangements.
4. Do you provide private tours?
Yes. Private tours are available for individuals, couples, families, groups, and corporate travelers. The itinerary and transportation can be arranged according to your requirements.
5. Do you provide golf packages?
Yes. Golf travel is one of our main services. We provide golf packages in destinations such as Batam, Bintan, Bali, Medan, and other destinations upon request.
Packages can include golf rounds, hotel accommodation, transportation, ferry tickets, and other services depending on your requirements.
6. Can I book only transportation, hotel, or ferry tickets?
Yes. You do not need to purchase a complete tour package. Individual services such as transportation, hotel accommodation, ferry tickets, flight tickets, and other travel arrangements can be booked separately, subject to availability.
7. When is my booking confirmed?
Your booking is considered confirmed after the required payment has been received and the requested services have been successfully confirmed by Easygo Travel and the relevant service providers.
8. What payment methods do you accept?
Available payment methods will be provided by our Customer Service team during the booking process.
Please make payments only through the official payment details provided by Easygo Travel.
9. Can I change or cancel my booking?
Yes, you may request changes or cancellations. However, all requests are subject to availability and the cancellation or amendment policies of the relevant hotels, ferry operators, airlines, golf courses, and other service providers.
Additional charges may apply.
10. Are bookings refundable?
Refund eligibility depends on the type of service and the supplier’s policy.
Certain bookings, tickets, promotional rates, or confirmed services may be non-refundable, non-changeable, or non-transferable.
Please check the specific terms provided with your quotation or booking confirmation.
11. Do you provide visa assistance?
Yes. We provide visa assistance for selected destinations and visa types.
Please note that Easygo Travel can assist with the application process, but visa approval is entirely subject to the decision of the relevant embassy, consulate, or immigration authority.
12. Do you handle company trips and large groups?
Yes. We can arrange corporate trips, company outings, incentive trips, team-building activities, school groups, family groups, and other private group travel.
Our team can customize the itinerary, transportation, accommodation, meals, activities, and other arrangements based on the group’s requirements.
13. Can Easygo Travel assist international travelers?
Yes. We welcome international guests and regularly arrange travel services for visitors coming to Indonesia.
Our team can assist with transportation, accommodation, tours, golf, ferry arrangements, and other travel requirements.
14. What happens if my itinerary changes?
Travel arrangements may occasionally need to be adjusted due to weather, traffic, supplier availability, government regulations, operational conditions, or other circumstances beyond our control.
When necessary, our team will make reasonable efforts to provide a suitable alternative.
15. How can I contact Easygo Travel?
Our Customer Service team is ready to assist you with enquiries, quotations, and bookings.
Contact Us
PT Easygo Travel Sukses
Website: www.easygotravelsukses.com
Email: easygotravelsukses@gmail.com
WhatsApp: +62 8566-8866-566
Still Have Questions?
We’re here to make your journey easier.
Contact our team and let us help you plan the right trip for you.